Privacy policy

At Holy Kitchen, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information necessary to provide our services.

Personal Information

This may include:

• Your full name
• Mobile or telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process your order
• Information you provide when contacting our customer support

Technical Information

When you browse our website, certain technical information may be automatically collected, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Deliver products to your provided address
• Process payments and refunds
• Communicate with you regarding your orders
• Provide customer support
• Improve our website, products, and services
• Manage returns, cancellations, and customer requests
• Prevent fraud, misuse, and unauthorized activity
• Send promotional or marketing communications where permitted
• Comply with applicable legal and regulatory requirements

3. Payments and Transactions

Payments made through our website may be processed by third-party payment service providers. We may share the information necessary to complete a transaction with the relevant payment provider.

Holy Kitchen does not intend to store complete debit card, credit card, or banking credentials on its own servers. Payment information may be handled directly by the payment service provider according to its own privacy and security policies.

4. Sharing of Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide services to you, including:

• Payment processing providers
• Shipping and delivery partners
• Website and e-commerce service providers
• Customer support and communication service providers
• Analytics and marketing service providers
• Government authorities or legal bodies when required by law

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant marketing or advertising.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

6. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify and other third-party service providers may process certain information as necessary to operate the online store, including information related to browsing, shopping, checkout, and transactions.

Third-party services integrated with our website may have their own privacy policies and terms. We recommend reviewing the privacy policies of such providers where appropriate.

7. Marketing Communications

If you provide your contact information and consent where required, we may use it to send information about our products, offers, promotions, or other updates.

You may choose to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing messages.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request, please contact us using the contact details provided below.

11. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be posted on this page with the revised effective date. We encourage you to review this page periodically.

Last Updated: 5 October 2026