Shipping policy

Holy Kitchen

At Holy Kitchen, we aim to process and deliver your orders safely and within the estimated delivery time. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
Processing time refers to the time required to verify, prepare, pack, and dispatch your order.

2. Shipping and Delivery Time

We currently ship orders within India. Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Estimated delivery time within India: 3–6 business days after dispatch.

Please note that delivery estimates are approximate and are not guaranteed. Actual delivery time may vary depending on the destination and courier service.

3. Shipping Charges

Shipping charges are calculated at checkout based on factors such as your delivery location and order weight, where applicable.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Delivery Delays

Holy Kitchen makes reasonable efforts to dispatch orders within the stated processing time. However, we are not responsible for delays caused by courier or logistics service providers, natural events, weather conditions, public holidays, strikes, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

If your package is delayed beyond the expected delivery period, please contact us and we will assist you in checking the status of your shipment.

5. Incorrect Shipping Address

Please make sure that your shipping address, name, phone number, and other delivery details are accurate and complete at the time of checkout.

Holy Kitchen will not be responsible for delivery delays, failed delivery, return-to-origin shipments, or additional shipping costs caused by an incorrect, incomplete, or outdated address or contact information provided by the customer.

6. Lost or Delayed Packages

If your package appears to be lost or is delayed beyond the expected delivery period, please contact us at +91-7037894423 .

We will coordinate with the relevant courier or delivery partner and assist you in resolving the issue.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 24 hours of delivery.

To help us investigate and resolve the issue, please provide:

Clear photographs of the received product
Photographs of the outer packaging and shipping label
Your order number
A brief description of the issue

After reviewing the information provided, we may arrange a replacement or refund in accordance with our Return & Refund Policy.

8. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their standard delivery procedures. Customers are requested to remain available at the provided delivery address and keep their phone number accessible during the expected delivery period.

If an order is returned to us because of repeated unsuccessful delivery attempts, incorrect address information, or the recipient being unavailable, additional shipping charges may apply for re-shipping the order.